Australian Museum of Design (Australia) recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.
Our policy for dealing with your personal information is explained below (Privacy Policy). By using our products and services, you agree to our Privacy Policy and consent to the collection, use and disclosure of your personal information as set out in our Privacy Policy.
Our Privacy Policy was last updated in March 2023 2024 and includes disclosure of the matters set out in the Australian Privacy Principles.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations. Personal information generally includes any information that can be used to personally identify you.
The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
- name;
- residential or business address;
- email address;
- post code;
Purpose of collection of your personal information
We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition we collect your personal information so that we can carry out the following actions (each a Purpose):
to provide you with products and services that you have requested from us;
to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
to tailor how we provide and market our products and services to you, based on your purchase history, shopping preferences and personal information you have provided us;
to answer your questions and provide you with information or advice;
to interact with you via social media and digital marketing;
to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
to provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development,
to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking to improve the way Australian Museum of Designand its related bodies corporate and service providers provide products and services to you;
to consider and respond to complaints made by you;
to comply with laws or regulations or to comply with any directions given by regulators or authorities; or
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
we may be unable to provide products or services to you, to the requested standard or at all;
we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
we may be unable to tailor the content of our marketing communications to suit your preferences;
your experience when interacting with us may be delayed or not as efficient as you may expect; or
Pseudonyms and anonymity
While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy.
Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. We may collect this information in relation to your website account, as well as on an anonymous basis. You can switch off cookies by adjusting the settings on your web browser.
In addition, we use third parties including Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers, which are used display ads on other sites that are relevant to you, based on your previous visits to this site. You can find out how Google Analytics uses data when you use our partners’ sites or apps, at www.google.com/policies/privacy/partners.
Unsolicited information
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions
when you join Australian Museum of Design by subscribing to receive marketing emails;
when you register with us by creating an account, or subscribe to our marketing programs;
our products or services (by phone, in person or electronically);
when you communicate with us directly (by email, telephone, direct mail or any other means);
when you interact with us during promotions, competitions, special events;
when you post a review or leave a rating on this site or complete our surveys;
if you are involved in an incident in one of our stores;
if you attend a Australian Museum of Design function or event;
We may also collect personal information about you from the following third parties:
third party service providers who provide services or functions on our behalf, such as IT service providers, delivery service providers and fulfilment managers, mailing houses, our insurers and brokers, and marketing agencies;
third party sources and platforms, such as public sources, social networking sites, information service providers and third party analytics providers to whom you have provided your personal information;
When you click on links and banners on this site that take you to third-party websites, you will be subject to that third-party’s privacy policies. Australian Museum of Design is not responsible for the privacy or security practices of those third party websites.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Some of the steps we take to protect your information include:
utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
external and internal premises security.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
our employees, contractors or service providers who provide services or functions on our behalf. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
retail brands and suppliers who provide goods and services within our stores.
our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
law enforcement in connection with loss prevention activities;
suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
Direct Marketing and Australian Museum of Design
We may send you direct marketing communications and information about products and services. This may include, but is not limited to, email, SMS, regular mail, social media and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. By consenting to receive email marketing communications from Australian Museum of Design, you may also receive access to a range of exclusive offers and rewards not available to the general public.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
You may access your personal information held by Australian Museum of Design by making a request to us.
Email: design@australianmuseumdesign.com.au
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we may charge a fee to cover the reasonable costs incurred by us in providing you with the information (the fee does not apply to the making of the request).
If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
Correction of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints and questions
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint promptly, and will normally respond to your request within 5 business days. If your complaint or query is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Overseas disclosure of personal information
We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Other services
We may offer seasonal or temporary services, promotions, social media events, products, competitions or displays such as photo booths or other promotional events from time to time (Other Services). Our Privacy Policy will apply to those Other Services but we may have additional terms which apply. Any additional terms will be made available to you when you are utilising our Other Services.
Contacting us
If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at:
Email: design@australianmuseumdesign.com.au
Amendments to this policy
We may update our Privacy Policy from time to time. Amendments will be published on our web page australianmuseumdesign.com.au/privacy